From the start of a recent The Wall Street Journal article :
“It’s been building for years, but the pandemic has made it very clear: Airline customers have very few rights.
Maybe something will finally change.
President Biden issued an executive order to get the wheels turning at the Transportation Department on several airline issues. And more than a dozen consumer advocates met last week with Transportation Secretary Pete Buttigieg to plead their case for what’s wrong with air travel.”
Part of my pain and personal problems last winter resulted from being turned away from an airport from which I had hoped to visit someone I thought I was in love with online. Airlines sold me tickets and then refused to let me board because of the virus.
That was wrong. We all make mistakes.